On business days (not including Saturday) we will ship the same day if you order before 3pm.
On business days (not including Saturday) we will ship the same day if you order before 3pm.
You may return your order up to one month after ordering and will get your money back immediately.
Trusted Shops is an independent survey provider showing almost 100% customer satisfaction for us. For more information see here
For a small fee of EUR 2 you can pay 14 days after delivery.
For an additional EUR 9,90 we will ship next day before 12pm if you order before 3pm and in Germany.
You can pay per invoice, debit, prepayment, credit card, PayPal, cash on delivery or cash on site.
In the shopping cart, you can choose gift wrapping for all of your items.
When ordering, you can choose if you want us to attach a message instead of the invoice.
You can transfer money to our account after placing your order, we will then ship your goods to you once we receive the funds. In the confirmation email you'll find a payment reference code that you should use when making the money transfer to avoid any delays.
Please be aware that non-EU transfers might be charged additional fees.
We have an account with Postfinance, so you won't be charged fees when pre-paying. Please use the correct reason for payment when transferring the money.
You give us your bank account details and we debit the payable amount from your account. After that, we immediately ship your order. Besides C.O.D., this is the fastest way to receive your ordered items. We debit the amount right before we ship the goods.
Please notice that we have to limit the total amount of orders paid by debit entry to 100 EUR.
By the way, if you reject the direct debit or your bank account is not funded, you will pay a bank fee in the amount of 8,66 EUR. Try to avoid this situation by contacting us before you lodge an objection. Otherwise, we have to charge the fee.
Invoice payment is only possible in Germany so far, but we are working hard to offer it for other countries, too.
Unfortunately payment by invoice is not possible if you want the delivery shipped to another company address or an address, which is different to the invoice address. Furthermore we need additional information about you (date of birth, telephone number), because Klarna will check your creditworthiness. Please be aware that we transfer your data to Klarna AB, Norra stationsgatan 61, Stockholm, Sweden.
It is possible that Klarna declines payment by invoice. You will find out if the payment by invoice will work during the ordering procedure, in that case you can choose a different payment method. There can be a lot of causes for the refusals, but Klarna gives no further information.
If you choose C.O.D., you will have to pay your mailman when he delivers your order. Unfortunately, the postal services charge rather high fees for this, so your total shipping costs are somewhat higher. Cash on Delivery is not possible in some countries. Please check it in the Checkout process
If you choose credit card payment, we will debit the amount directly from your credit card. We accept Visa and MasterCard. We will charge you just before we ship the goods, and will only authorize the payment beforehand (meaning that the amount will be blocked during the credit card check of your order). Please note that the transaction will appear as "Stern + Schatz GmbH" (our company name) on your credit card statement.
Please also note that we have to limit the orders paid by credit card to £300. Additionally, we may refuse your credit card payment if our automatic fraud detection system detects a high risk. In this case, you will be notified immediately so that you can use a different payment method.
Choose Paypal and you will be taken to the Paypal site at the end of the order process. There you can pay with your existing Paypal account or create a new one. We will deliver the goods as soon as Paypal confirms the payment, which usually only takes a few minutes. http://paypal.de.
Wenn Du Abonnent unserer Lootbox bist, kannst Du eine Bestellung mit deiner nächsten Box mitliefern lassen. Die Bezahlung erfolgt dann auch über die Box. Mehr Infos dazu findest Du hier
.You come (after prior arrangement!) directly to us in Kiel and pick up your ordered items. You will have to pay cash - in this case there are of course no shipping costs.